Today’s manufacturing environments are complex systems of people, equipment, and automation.
Often, only indirect analytical data is available to tell us what’s going on. Automation can be a black box. And it is not possible—despite years of advanced training—for one person to understand how the whole system works, and how it can fail.
An invisible infrastructure ensures safety and quality in the face of these challenges. It enables teams to work together when unexpected difficulties arise. It encompasses open leadership and listening. It balances craft and experience with structure and discipline.
Stempathy is a team of scientists and engineers devoted to studying and teaching methods to strengthen this invisible infrastructure. Please get in touch if these ideas resonate with you!